FREN
Operations and measurement

Your automation and AI project · Stage 4/4

We keep your automation running over time.

We operate and maintain the automation and AI solutions we put into service for your teams. Our annual service covers the agreed scope of operations and maintenance. We monitor output quality, address incidents and review the changes you need.

Let’s discuss your AI project
Scope

An agreed scope for operating and maintaining your solutions.

We specify the tasks covered, support arrangements and work included in the service. We agree how to handle incidents and requests for changes.

  • Service operation

    The running of live tasks, errors, rework and user requests.

  • Maintenance and changes

    Changes needed to keep the service running, new needs to review and the cost of supporting them.

  • Quality

    Output acceptance criteria and a measurement period agreed with you.

  • Data

    We host your data in Europe and do not use it to train models. We define access and the information needed for each task with your team.

  • Handover

    You can take operations in-house or appoint another provider. Our proposal sets out exit and transfer arrangements.

Approach

Monitor the service, address issues and prepare what comes next.

We organise operations with business and technical owners. Through service reviews, we distinguish incidents, corrections and new requests that need a cost estimate.

  1. 01

    Set up monitoring

    Agree the annual scope, contacts, support arrangements and output acceptance criteria.

  2. 02

    Operate and maintain

    Monitor operation, handle incidents and carry out the work needed to maintain the service under the agreed conditions.

  3. 03

    Measure and adjust

    Review accepted outputs, requested corrections, turnaround times and costs. Agree priorities for changes with you.

  4. 04

    Prepare handover

    Organise the transfer of data, documentation and other elements needed for handover when you choose.

Deliverables

An operated service and the means to maintain continuity.

  • A documented annual scope for operations, maintenance and support.
  • A record of incidents, corrections and requests for changes.
  • A review of agreed indicators and possible changes, with the cost of supporting them.
  • The documentation and transfer materials agreed for bringing operations in-house or appointing another provider.
Evaluation

Measure delivery time, cost and output quality.

We agree acceptance criteria and the measurement period with you. We also track the assignment’s business objective, such as follow-up time after a meeting.

Time and cost to support a new task
The time from approval of the need to the first accepted output, and the cost of defining, building and validating support for it.
Share of outputs accepted without rework
The proportion of outputs users accept without requesting corrections.
Cost and turnaround time per execution
The cost of a live task and the time needed to obtain its result.

Let’s define the service your team needs.

We will review the tasks, their frequency, user expectations and handover requirements.

Let’s discuss your AI project

Measured results and team feedback guide corrections and the choice of further tasks to automate.

Review priorities: Sales strategy, advisory and coaching